Example
Support Ticket to Resolution
A repeat support issue becomes a support skill.
Review skill
Lead to Meeting
Needs
lead email, company, use case, preferred time
Tools
CRM, Google Calendar, Gmail
Example
From one request to next time
A repeat support issue becomes a support skill.
Request: “I was charged twice”
First run: classify, search, draft, update ticket
Approval: save Support Ticket skill
Next time: start from the resolution path
Next step
What work should Kybernis learn first?
Start with one typical request. Let the agent do the work once. Approve the skill for next time.